Shipping policy

Shipping Policy

Last updated: 15 August 2026

Thank you for shopping with Mehrin Toys. We aim to process and deliver your orders safely and as quickly as possible.

1. Shipping Locations

We currently ship products to addresses across India, subject to courier service availability at the delivery location.

Some remote or restricted locations may have limited delivery availability.

2. Order Processing

Orders are normally processed and dispatched within 1–3 business days after successful payment and order confirmation.

Orders placed on Sundays, public holidays or during unexpected circumstances may take additional time to process.

Once your order has been dispatched, you will receive shipping/tracking information where available.

3. Delivery Time

Estimated delivery time is generally:

3–7 business days after dispatch

Delivery times may vary depending on your location, courier availability, weather, holidays and other circumstances beyond our control.

The delivery time shown at checkout or communicated with your order is an estimate and is not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Mehrin Toys may offer free shipping promotions or other shipping offers. Such offers will be subject to the terms displayed at the time of purchase.

5. Tracking Your Order

Once your order has been dispatched, we may provide a tracking number or tracking link through email, WhatsApp, SMS or other available communication methods.

You can use the tracking information to follow the progress of your shipment.

Tracking information may take some time to become active after the parcel is handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

* Full name
* House/building number
* Street/locality
* City
* District
* State
* PIN code
* Valid phone number

Mehrin Toys is not responsible for delivery problems caused by an incorrect, incomplete or outdated address or contact information provided by the customer.

If a parcel is returned to us because of an incorrect address, failed delivery attempts or refusal to accept the parcel, additional shipping charges may apply for reshipping where applicable.

7. Delivery Delays

Although we work with our courier partners to deliver orders within the estimated timeframe, delays can occur because of:

* Courier or transportation delays
* Weather conditions
* Natural disasters
* Public holidays
* Strikes or transportation disruptions
* Incorrect address or contact information
* Remote delivery locations
* Events beyond our reasonable control

We will assist customers in contacting or tracking the shipment where possible.

8. Damaged or Tampered Packages

Please inspect the parcel when it is delivered.

For your protection, we strongly recommend recording a continuous unboxing video before opening the package.

The video should clearly show:

* The sealed parcel
* Shipping label and order details
* All sides of the package
* The package being opened
* The product and all contents after opening

If the package appears damaged, opened, tampered with or if an item appears to be missing, please contact Mehrin Toys within 48 hours of delivery.

Photos and/or an unboxing video may be requested to investigate transportation-related claims.

Please do not throw away the original packaging until your issue has been resolved.

9. Wrong or Missing Products

If you receive a product that is different from what you ordered, or if an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos of the parcel and its contents.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Failed Delivery

If the courier is unable to deliver your order because of an incorrect address, unavailable recipient, refusal to accept the parcel or repeated failed delivery attempts, the parcel may be returned to us.

If you request the order to be shipped again, additional shipping charges may apply where applicable.

11. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once the order has been processed or handed over to the courier.

For more information, please see our Return & Refund Policy.

12. Contact Us

For questions about shipping or your order, please contact:

Mehrin Toys
Address: Ayikkarappadi, Kerala, India
Email: mehrintoys.official@gmail.com
Phone/WhatsApp: +91 94002 29803

Please include your order number when contacting us about an existing order.