Refund policy

Last updated: 15 August 2026

At Mehrin Toys, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will help you with a replacement or refund.

1. Unboxing Video Required for Transit Damage Claims

For your protection and to help us verify damage during transportation, we strongly recommend recording a continuous, clear unboxing video when opening your parcel.

The video should:

* Show the parcel from all sides before opening.
* Clearly show the shipping label and order details.
* Show the package being opened from the sealed condition.
* Continue until the product and its contents have been completely checked.
* Clearly show any damage, missing parts, or incorrect product.

For claims relating to damage during transportation, missing items, or tampering, an unboxing video may be required to process the claim.

2. Returns

We accept returns for products that are:

* Damaged during delivery
* Defective or not working properly
* Different from the product ordered
* Missing important parts or accessories

Please contact us within 48 hours of delivery and provide clear photos/videos of the product and packaging.

3. Products That Cannot Be Returned

Returns may not be accepted for:

* Products damaged after delivery due to misuse or improper handling
* Products that have been modified or repaired by the customer
* Products returned without their original packaging or accessories
* Products showing signs of excessive use

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

We may request:

* Your order number
* Photos of the product
* Photos of the packaging
* The unboxing video
* A short video showing the defect, if necessary

After verification, we may offer a replacement or refund, depending on product availability and the circumstances.

5. Wrong Product

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and photos/videos of the product and packaging. We will review the issue and arrange an appropriate resolution.

6. Refunds

Once your refund is approved, it will be processed to the original payment method where applicable.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

7. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Mehrin Toys will handle the return process as applicable.

For other eligible returns, return shipping charges may apply.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Once an order has been shipped, cancellation may no longer be possible.

9. Contact Us

For return or refund requests, please contact:

Mehrin Toys
📧 Email: mehrintoys.official@gmail.com
📱 WhatsApp: +91 94002 29803

Please include your order number when contacting us.

Important: Please keep the product, original packaging, accessories, and invoice/order details until your return or refund request has been resolved.